Privacy Policy

Hankyu Hanshin Holdings (hereinafter, “the Company”) believes that the Company has an important obligation to appropriately manage and protect information that can help identify individual customers, such as their names, addresses, telephone numbers and e-mail addresses (hereinafter, “personal information”). Accordingly, as a data controller, the Company has set forth Privacy Policy Guidelines as follows:

1. Personal Information to Be Subject to the Privacy Policy

All of the personal information the Company processes shall be subject to its privacy policy.

2. Compliance

本公司應遵守有關個人信息處理的法律、政府法令、國家準則和其他規定。
本公司應根據以下任何法律依據處理個人信息:
・本公司已獲得信息對象(以下簡稱“數據主體”)的同意,或已根據適用的法律法規向其傳達了必要的事項。
・公司需要處理信息以履行其與數據主體簽訂的合同中的義務。
・公司需要處理信息以履行其法律義務。
・公司需要處理信息以確保其合法利益。

3. Company Structure

The Company shall set up a department which promotes activities to protect personal information and appoint a manager in charge of personal information in each division in order to establish an internal control function concerning personal information.

4. Use of Personal Information

The purposes of the use of personal information shall be clearly designated, and the use thereof shall be limited to the minimum necessary for the purposes.
The Company may provide personal information to a company to which it outsources the running of its websites in accordance with the General Data Protection Regulation (GDPR) for the purposes defined separately.
In such a case, the Company will transfer personal data based onEU-Japan adequacy(Article 45 of the GDPR).
The Company shall store personal information for the period necessary for achieving the purposes.

5. Acquisition of Personal Information

The Company shall acquire personal information in legal and appropriate ways.

6. Maintenance of the Accuracy of Personal Information

The Company shall take appropriate measures to maintain accurate and updated personal information.

7. Maintenance of the Security of Personal Information

The Company shall take necessary and proper security measures to prevent illegal access to personal information or the loss, destruction, falsification or leakage of personal information.

8. Supervision of Subcontractors

When outsourcing the processing of personal information to a subcontractor, the Company shall exercise necessary and proper supervision over that subcontractor to ensure the security of personal information.

9. Actions on the Rights of Individuals

公司應根據數據主體的要求採取適當的行動,根據適用的法律法規處理有關他或她的個人信息。數據主體可以通過提交以下任何請求、投訴等來要求公司採取行動:
・請求訪問個人信息
・要求更正或刪除個人信息
・請求限制處理個人信息
・投訴處理個人信息
數據主體可以向監管機構提出投訴。
・要求個人信息的數據可移植性
・請求撤銷對個人信息處理的同意
・反對處理個人信息

10. Inquiries about Personal Information

Inquiries concerning personal information shall be accepted and processed at the following contact point.
>Contact Point of the Data Controller<
Group Business Development Department, Hankyu Hanshin Holdings, Inc.
Phone: +81-6-6373-5343
Office hours: 9:00 to 17:50, Japan Standard Time (closed on Saturdays, Sundays, New Year holidays, “Golden Week” holidays [from around the end of April to the first week of May], and other public holidays)

11. Continuous Improvement of Privacy Policy

The Company shall conduct regular audits to continuously revise and improve the in-house regulations as well as the company structure for the purpose of appropriately protecting personal information.

12. Language

The original version of this privacy policy was created in English. If there is any difference between a translated version of this privacy policy and the original English version, the original English version shall prevail.

About Google Analytics
In order to improve our websites, we use Google Analytics to collect information on access to our websites. When a user accesses our websites using a browser, these services collect and process information (the software, device, and country of citizenship of the user) by using cookies.
The legal ground to process data on the user with Google Analytics is the user’s consent.
* Please refer to the following websites for explanations on the terms of service for each service.

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