For international visitors looking to enjoy shopping in Osaka’s Umeda district, the commercial hub of Kansai, Hankyu Umeda Main Store is a must-visit destination.

In this guide, we’ll take a closer look at the highlights of Hankyu Umeda Main Store, convenient services for international visitors, where to find the tax-free shopping counter, and more.

Make the most of your limited time in Japan by checking the key information in advance and enjoying a smooth and rewarding shopping experience at Hankyu Umeda Main Store.

Hankyu Umeda Main Store spans 15 floors, from two basement levels to the 13th floor, offering a wide range of products including fashion, cosmetics, jewelry, watches, bags, lifestyle goods, and gourmet foods.

Founded in 1929, this long-established department store has built a strong reputation in the Kansai region. As a leading name in Japan’s department store industry, it has established itself as one of Kansai’s premier destinations for discovering the latest trends in fashion and beauty.

Hankyu Umeda Main Store is conveniently located within a five-minute walk of major transportation hubs, including Hankyu Osaka-Umeda Station, Hanshin Osaka-Umeda Station, JR Osaka Station, the Osaka Metro stations in the Umeda area, and highway bus stops for Kansai International Airport.

Umeda also offers a wide range of accommodation options, from internationally renowned luxury hotels to affordable business hotels, making it an ideal base for shopping and sightseeing.

International visitors can enjoy 5% off their purchases by using a special Guest Coupon issued exclusively to visitors from overseas. Some items are excluded.

If you pay with UnionPay, WeChat Pay, or Alipay, you can receive the discount directly at checkout without using a coupon.

Simply enter your information and activate the coupon at the store to use it.

▶ Register here

Guest Coupon Activation Locations: B1F Overseas Customer Service Counter & 1F Information Counter

The B1F Overseas Customer Service Counter is also where you can stop by for your tax-free shopping procedure at the end of your shopping trip, in addition to activating your Guest Coupon. Tip: Look for the small escalator—it’s a useful landmark for finding the counter.

At the top of the escalator is the Overseas Customer Counter.

Please look carefully at the information board above you.

One important thing to remember after shopping is to complete your tax-free shopping procedure.

At Hankyu Umeda Main Store, tax-free procedures are available at the B1F Overseas Customer Service Counter. Please note that the procedure must be completed on the same day as your purchase.

From November 1, 2026, in addition to completing the procedure at the store, you will also need to undergo customs verification at the airport within 90 days.

▶ Learn more about tax-free shopping

International visitors who make tax-free purchases totaling ¥1 million or more (before tax) within a one-year period can join the Overseas Customer VIP Club. VIP members can enjoy enhanced shopping discounts, as well as special services such as personal assistance and reservations for exclusive restaurant menus.

Those whose total tax-free purchases over the past year amount to ¥1 million or more (excluding consumption tax and after applicable discounts and special offers) are eligible to join the Overseas Customer VIP Club.

■Member Benefits

① Silver Card Members: 7% Off Eligible Items

Available to customers who have completed tax-free purchases totaling ¥1 million or more within the past year (excluding consumption tax and after applicable discounts and special offers).

② Gold Card Members: 10% Off Eligible Items

1. Reaching a cumulative purchase total of ¥5 million or more after receiving a Silver Card (excluding consumption tax and after applicable discounts and special offers)

2. Making ¥5 million or more in tax-free purchases before tax on their first tax-free shopping visit.

*Some products and brands are excluded from these benefits.

The store offers a range of convenient services for international visitors, including free Wi-Fi, foreign currency exchange machines, and a luggage delivery service to partner hotels for purchases of ¥10,000 or more.

For more information, please visit or inquire at the B1F Overseas Customer Service Counter.

Hankyu Umeda Main Store is one of Japan’s leading department stores in terms of customer traffic and sales. Step inside, and you’ll likely be surprised by how lively and crowded the store can be, even on weekdays.

In 1929, Hankyu was founded by Ichizo Kobayashi, the founder of Hankyu Railway, and created what is regarded as the world’s first department store directly connected to a railway terminal.

Recognizing the convenience of serving railway passengers, Hankyu pioneered an entirely new lifestyle concept: being able to shop directly at the station.

Throughout its history, Hankyu has continued to propose an aspirational way of life that stays one step ahead of the times while remaining closely connected to people’s everyday lives. This long-standing commitment has helped build the strong trust and enduring popularity that Hankyu enjoys among people in the Kansai region.

The seven giant display windows along the 1F concourse have become much more than showcases for products—they are now a “gallery in the city.”

Featuring the latest collections from leading brands and enchanting seasonal displays, especially during the Christmas season, the windows often make passersby stop and take a moment to admire them. Hankyu’s unique ability to turn a department store display into a cultural attraction has created a local tradition of its own: “Going to Umeda just to see the windows.”

Created as part of the store’s 2012 renovation, Festival Plaza on the 9th floor is an impressive open space featuring a ceiling height of approximately 16 meters and a grand staircase.

The area symbolizes the transformation of department stores from places to simply buy things into destinations where visitors can enjoy unique experiences. Events such as the Valentine Chocolate Expo and the British Fair create a lively, festival-like atmosphere throughout the year. Even simply sitting on the staircase and taking in the energy of an event can be an enjoyable experience in itself.

In March 2026, the 5th and 6th floors underwent a major renovation and reopened as HANKYU LUXURY, designed with affluent shoppers and international visitors in mind.

The floors feature prestigious luxury brands such as HERMÈS, CHANEL, and LOUIS VUITTON, as well as Schiaparelli, which opened its first location in Japan. Visitors can also enjoy a meal or break from shopping at the Alain Ducasse Salon des Manufactures Paris.

A new Concierge Counter has also been added on the 6th floor, offering personalized assistance and guidance across brands and floors. Feel free to consult the concierge for services such as checking product availability or making appointments for store visits.

Centered around the 2nd and 3rd floors of Hankyu Umeda Main Store, HANKYU BEAUTY is one of the largest beauty destinations in Western Japan, offering an extensive selection of cosmetics and skincare products.

Discover premium beauty brands such as Clé de Peau Beauté by Shiseido and SENSAI by Kanebo, as well as Japanese-born luxury skincare brands including SK-II and DECORTÉ. With such a wide range of products to choose from, you can take your time finding the beauty products that are perfect for you.

*Cosmetics will also be available on the 10th floor from November 2026.

From beautifully crafted traditional Japanese sweets and popular Western-style confectionery shops that draw long lines to premium souvenirs available only here, the lively food floors are like a theme park for food lovers. They are perfect not only for enjoying food as you explore Japan, but also for finding stylish Japanese souvenirs.

That concludes our introduction to Hankyu Umeda Main Store.

Enjoy a memorable shopping experience at the long-established Hankyu Umeda Main Store, where you can discover the latest and most sought-after items!