The Hankyu Department Store Umeda Main Store is a must-visit destination for visitors to Japan who want to enjoy shopping in Osaka’s Umeda, the commercial center of the Kansai region.
In this issue, we will explain in detail the highlights of the Hankyu Department Store Umeda Main Store, its convenient services for visitors to Japan, and the location of the duty-free counter.

In order to maximize your enjoyment of shopping at the Hankyu Department Store Umeda Main Store during the limited time you have during your trip, check it out in advance.

Standing proudly in the center of Osaka’s Umeda area is the Hankyu Department Store Umeda Main Store, a long-established department store that has boasted a strong brand in the Kansai region since its establishment in 1929. It is a leader in the Japanese department store industry and has established itself as Kansai’s premier source of fashion and beauty trends.

The Hankyu Department Store Umeda Main Store has a total of 15 floors, from the second basement to the 13th floor above ground, offering a wide variety of products in fashion, cosmetics, jewelry, watches, bags, household goods, gourmet foods, and other categories. The show windows are decorated to stimulate the sensibilities of passersby, displaying works by up-and-coming artists in accordance with seasonal themes, and communicating brand trends.

The Hankyu Department Store Umeda Main Store is conveniently located within a 5-minute walk from Hankyu, Hanshin, JR, and subway stations and the express bus stop for Kansai International Airport. Umeda also offers a wide range of accommodations, from famous foreign-affiliated hotels to reasonably priced business hotels, making it the perfect place for shopping.

Except for temporary closures in the event of a disaster or inclement weather, the store is closed only on January 1, allowing visitors to enjoy shopping for 364 days.
The store opens at 10:00 am. When limited items go on sale or popular events are held, many people line up in front of the entrance even before the store opens.
From late afternoon to before closing time (8:00 p.m.), the food floors in B1 and B2 are crowded with people seeking “Depa-Basement Gourmet” regardless of weekdays or holidays.

Men’s fashion and jewelry are mainly sold at Hankyu Men’s Osaka, a two-minute walk from Hankyu Umeda, so those looking for men’s products should visit Hankyu Men’s Osaka.

Hankyu Department Store Umeda Main Store is popular not only among Japanese but also among visitors to Japan.

“You can find something new here.”
This is the image that many people have of Hankyu Department Store Umeda Main Store.
Whether it is a pop-up store selling the latest collections of a brand, a cosmetic brand’s first sale at the Hankyu Department Store Umeda Main Store, or an up-and-coming sweets store, the latest trends from all genres are gathered here.

In addition to many overseas high brands, there are also brands that are only available at Hankyu Department Store Umeda Main Store. You can search for brands on the official website, so please check if the brand you are looking for is in the store before visiting.

In 2012, the Hankyu Umeda Main Store was completely renovated and reopened after seven years of renovation work. The classic and sophisticated design allows visitors to enjoy shopping in an elegant atmosphere. The restrooms are as clean as a hotel.

The store features a wide range of high brands from overseas. Mainly clothing and accessories are on the 1st floor, bags are on the 1st and 2nd floors, and fashion is divided into floors by theme.
The “GREEN AGE” corner, which opened on the 8th floor in 2023, transcends genres such as golf, outdoor, health & beauty, and collects items from brands with the theme of living in harmony with nature.

This is a cosmetics and fragrance floor where Japanese and international brands gather. Pop-up events where you can experience brand-new items at the earliest opportunity, and high-quality customer service by beauty advisors make for an exciting shopping experience.

The food area is ideal for buying souvenirs. As one of the leading department stores in western Japan, some stores sell “Hankyu Department Store Umeda Main Store Limited Edition” products.
The first basement floor features western-style confectionery, Japanese-style confectionery, and side dishes.
The sweets street stretches about 100 meters and is lined with a wide variety of eye-catching Western and Japanese confectionaries.

SUGAR BUTTER TREE is a particularly popular store among visitors to Japan.
Selling sweets baked together with blended butter and sugar on a special cereal dough, the store has a long line of customers waiting in line right after opening (there is a limit to the number of pieces that can be purchased).
In addition to the standard “Sugar Butter Sandwich Tree”, don’t miss the seasonal flavors and the “Plenty of Chocolat Sandwich Yokozuna”, a flavor exclusive to the Hankyu Department Store Umeda Main Store!

For souvenir shopping, we also recommend “Gran Calbee,” a high-end brand of Calbee known for its potato chips, “HIBIKA,” which delicately expresses the four seasons of Japan in western-style confectionery, and “Gokan,” a confectionery store well-known among Japanese as a souvenir of Osaka.

Masahiko Ozumi Paris has been attracting a lot of attention recently, especially among Japanese people. The store is so popular that numbered tickets are distributed even before the store opens.

For alcohol and tea, go to the second basement floor.

We have a wide selection of sake and shochu from all over Japan. Try to find your favorite bottle. For tea, long-established stores in Kyoto such as “Ippodo” and “Morihan” have opened stores, so you don’t have to go all the way to Kyoto.

After shopping, you must not forget to complete tax free procedures.
At the Hankyu Department Store Umeda main store, duty-free procedures are available at two locations: the overseas customer counter on the first basement floor and the duty-free counter on the first floor. Applications are accepted only on the same day. Since many people apply in batches, the area becomes quite crowded near the time of closing. We recommend that you use the service early in the day.

〇Target Products
Miscellaneous goods (clothing, accessories, watches, accessories, household goods)
Consumables (food, beverages (including alcoholic beverages), cosmetics, medicines)

〇Purchase Amount
For general sundries only, minimum purchase amount 5,000 yen (excluding tax)
*For consumables and general sundries + consumables, the purchase amount is between 5,000 yen and 500,000 yen (excluding tax).

〇What you need for the procedure
Purchased items, passport, receipt, credit card used at time of purchase, and other eligible cards

*Refunded minus service charge (1.55%)

The Overseas Customer Counter is a place where you will have many opportunities to use for duty-free as well as for various other services that will be introduced later in this section. It is located in a place that is a little difficult to find, so please check the map in advance. That way you can make the most of your shopping time.

Check here for map

The landmark is this small escalator.

At the top of the escalator is the Overseas Customer Counter.
Please look carefully at the information board above you.

The duty free counter on the 1st floor is next to Exit 15. Self-service duty-free machines are located here.

Check here for map

The Hankyu Department Store Umeda Main Store offers a variety of services that are both affordable and convenient for visitors to Japan.

Guest coupons issued only to foreign visitors offer a 5% discount (some items are excluded). When you come to Hankyu Department Store Umeda Main Store, go first to have a coupon issued.
If you pay with UnionPay, WeChat Pay, or Alipay, the discount will be given directly at the time of payment without the need for a coupon.

Guest coupon issuance location: Overseas Customer Counter on B1F or Duty Free Counter on 1F

Location: B1F, Overseas Customer Counter

A 60-minute connection may be used up to three times per day.

If you use a designated hotel near Osaka Umeda Station and make purchases of 10,000 yen (excluding tax) or more per day at the Hankyu Department Store Umeda Main Store, a service is available to deliver your items to the hotel front desk. It is a comfortable way to travel empty-handed even if you purchase a lot of items. Please check the website for eligible hotels and reception hours.

Reception: B1F, Overseas Customer Counter

If you purchase a total of 1,000,000 yen worth of duty-free merchandise (excluding tax) in one year, you can join the “Overseas Customer VIP Club. As a member, you will receive increased discounts on purchases, priority tax-free processing, and one-stop pickup of your purchases.

Many people visit Japan for the pleasure of shopping.
Please enjoy your shopping experience at the long-established Hankyu Department Store Umeda Main Store, where you can find the latest items!